Need help? Email customer services: [email protected]
Email Customer Care
We currently deliver to the UK, Europe and several countries throughout the rest of the World (including USA, Canada, Japan). Our delivery charges are: UK Mainland (Standard 1-3 days) : £3.99 UK Mainland (Next day Special Delivery) : £7.95 Rest of World: £14.99 The prices listed are per order, not per item. We aim to deliver all orders within 3-7 days, however if any of the items are not in-stock delivery may take between 7-14 days. In the event you order an item which is out of stock when our website has not already informed you that the item is out of stock we will contact you by telephone or email as quickly as possible to notify you – you are entitled to cancel the order at this stage should the delayed delivery be inconvenient. All orders will be delivered by a third party courier. If the order arrives damaged i.e. there is visible damage to either the goods or packaging we ask that you refuse delivery and request it be sent back to us. We will then inspect the damage and have a replacement sent to you straight away. Alternatively, if any minor damage is noticed upon removal from the packaging we ask that you contact us immediately so we can assist to rectify the situation. All deliveries will require a signature from someone at the customers property. If a signature cannot be obtained by our chosen delivery company the goods will be returned to the depot, from which you will need to arrange for a re-delivery at your own cost. We reserve the right to cancel any order which is logistically too complicated to deliver and will treat this order as a cancelled order. A refund will be given if any monies have been paid.
Returns & Exchange
In-line with the Consumer Protection (Distance Selling) Regulations 2000 you have a period of 14 (fourteen) working days in which you may cancel an order from the date you receive the order. To cancel an order, you must contact us in writing by sending an e-mail to [email protected] by completing the “Returns” You will need to return the Product(s) to us at your own cost. If you wish to return Product(s) to us that are faulty we will: Offer to send a replacement to you free of charge. Refund you any reasonable charges you may have incurred returning the faulty products to us. If you wish to return Product(s) to us that are not faulty we will: Refund you the cost of the Product(s) within 30 calendar days. Goods should be returned to us in the original packaging or similar. We reserve the right to withhold all or part of your refund if items are returned damaged. Returns should be posted to : Hey Dolly, 4 Queens Way, Petts Wood, Orpington, Kent, BR5 1EA.